The Four Most Important Words Your Construction Clients Say:
- "While it's open anyway...." (the walls, floors, ceiling)
- "Since we're this far..." (in the project, remodel, new house)
- "I have an idea..." (for more work to be done, change something)
- "Now my wife wants..." (more, more and more)
Highly profitable and very successful Contractors like you respond with...
"Tell me more and let me take some notes so that I can better understand what you want". They open their paper notepad or electronic device and start documenting everything their client says.
People love to buy stuff and even more important they love to be listened too and interviewed so when you are listening and taking notes you are giving them what they crave most; respect and attention!
During Junior High and High School whenever I was not needed in the family construction company I developed a lawn mowing business by going door-to-door in my neighborhood, presenting and selling my services.
Whenever someone said yes to hiring my services I stared asking questions about how they wanted their lawn to look and feel, how often they wanted it mowed, did they want the edges trimmed and was there anything else I needed to know that was important to them. In short I
listened and
took notes and gave them
what they crave most; respect and attention!
When I started my first construction company building custom outdoor decks and finishing basements in new split-level homes during the "Bidding Process" I listened and took notes and gave them what they crave most; respect and attention! This process of asking questions quickly separates "Clients From The Customers".
Contracting clients are more profitable because they understand and respect professionals who have processes and systems so they willingly participate in the interview process. Customers dislike processes and systems because it means the contractor is a professional whom they cannot bully or intimidate; which means in general they will not participate in the interview process and try to get control by continously insisting you offer a price.
Contracting Clients operate primarily from the adult ego and see everything in their world as a Win-Win encounter, otherwise they walk away. Clients want the work done, right and on-time and they expect to pay a fair or even high price to get what they want when they want it and to create long lasting fruitful relationships with everyone, not just contractors.
Customers operate from the child or parent ego and see everything in their world as a Win-Lose encounter or they walk away. Customers use manipulation tactics and play word games in order to chisel, cheat, steal and negotiate everything in a life and death struggle to get the lowest possible price and to cripple or destroy any hope of a long lasting relationship with everyone, not just contractors.
Clients are a source of repeat work massive increases in cash flow and profits for your contracting company because they are "The Goose That Laid The Golden Egg". Smart contractors like you will pamper them,
give them exactly what the want (Click Here To Learn More) and watch your bank balance skyrocket.
When Your Construction Client Says:
- "While it's open anyway...." (the walls, floors, ceiling)
- "Since we're this far..." (in the project, remodel, new house)
- "I have an idea..." (for more work to be done, change something)
- "Now my wife wants..." (more, more and more)
You Say: "Tell me more and let me take some notes so that I can better understand what you want". And open your paper notepad or electronic device and start documenting everything. Then as soon as possible transfer your notes to a change order, get it signed, collect the amount of the change order, put the money in the bank and put the change order in the work schedule.
We Remove Contractor's Unique Paperwork Frustrations
For Construction Company Owners who do not need the full power of QuickBooks for contractors and want 24/7 online access we offer Xero Accounting Online and we have custom setup for construction companies. Click Here For More.
This Is One More Example of how Fast Easy Accounting is helping construction company owners all across the USA including Alaska and Hawaii put more money in the bank to operate and grow your construction company. Construction accounting is not rocket science; it is a lot harder than that and a lot more valuable to people like you so stop missing out! Call Sharie 206-361-3950 or sharie@fasteasyaccounting.com and schedule your no charge one-hour consultation.
Profitable Contractors and Construction Company owners have known about the value of outsourced bookkeeping services and contractor coaching services like ours for a long time and now you know about it too!
Thank You For Reading This Far And I Hope You Understand we really do care about you and all contractors regardless of whether or not you ever hire our services.
We Scan Your Receipts And Invoices link the appropriate transactions to QuickBooks or Xero Accounting Online depending on the construction accounting service you are using and provide ongoing Cloud Based Contractors Bookkeeping Services by accountants who understand construction.
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About The Author:
Randal DeHart, PMP, QPA is the co-founder of Business Consulting And Accounting in Lynnwood Washington. He is the leading expert in outsourced construction bookkeeping and accounting services for small construction companies across the USA. He is experienced as a Contractor, Project Management Professional, Construction Accountant, Intuit ProAdvisor, QuickBooks For Contractors Expert and Xero Accounting Specialist. This combination of experience and skill sets provides a unique perspective which allows him to see the world through the eyes of a contractor, Project Manager, Accountant and construction accountant. This quadruple understanding is what sets him apart from other Intuit ProAdvisors and Xero accountants to the benefit of all of the construction contractors he serves across the USA. Visit http://www.fasteasyaccounting.com/randal-dehart/ to learn more.
Our Co-Founder Randal DeHart - Is a Certified PMP (Project Management Professional) with several years of construction project management experience. His expertise is construction accounting systems engineering and process development. His exhaustive study of several leading experts including the work of Dr. W. Edward Deming, Michael Gerber, Walter A. Shewhart, James Lewis and dozens of others was the foundation upon which our Construction Bookkeeping System is based and continues to evolve and improve. Check out our Contractor Success Map Podcast on iTunes and Follow Randal on Google+