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How To Build Up And Stand Out By Delighting Your Construction Clients

Posted by Sharie DeHart on Fri, May 17, 2024

Most businesses understand that customer satisfaction is crucial to their success. Happy clients are likelier to remain loyal, refer others, and leave positive reviews. This trend has only been amplified by social media and online review sites, where negative feedback can spread quickly and damage a company's reputation.

In an increasingly competitive marketplace, more than an effective customer service system is needed: you must provide customers with a positive and memorable end-to-end experience at every touchpoint. Creating powerful experiences that exceed consumer expectations can have massive implications for any business — from increasing brand loyalty and trustworthiness among current clients to being highly attractive to potential customers. 

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Topics: Give Your Customers And Clients What They Want, High Profit Repeat Construction Clients, Contractor Guidance, Building a Construction Business

The Secrets To Stellar Client Service In The Construction Industry

Posted by Sharie DeHart on Fri, Mar 15, 2024

Customer service is the heartbeat of any successful business. The unsung hero transforms a potential disaster into an opportunity and a mere transaction into a lifelong relationship. In the narrative of customer loyalty and retention, service is the protagonist.
 
Your approach to customer service has the power to attract and retain clients. As a construction business owner, client service is critical to your company's success. It is essential to understand what your clients want and how you can provide the best service possible to meet their needs.
 
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Topics: Give Your Customers And Clients What They Want, High Profit Repeat Construction Clients, Customers Vs. Clients, Secrets Of Highly Successful Contractors

Five Effective Ways To Retain Employees And Keep Your Company Healthy

Posted by Sharie DeHart on Fri, Sep 02, 2022

Traditionally, employers have relied on giving employees raises to retain their staff and reward them for being hard-working and loyal. Raises can get expensive, and there is often an upper limit for what you can offer regarding increasing salaries and wages.
 
Keeping your employees happy makes business sense. You want to keep your good employees, and it costs money to find, hire and train new staff. Beyond that, satisfied employees who feel valued are more motivated and productive.
 
Here are some ways to keep your employees happy that don't rely on higher salaries.
 
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Topics: Give Your Customers And Clients What They Want, High Profit Repeat Construction Clients, Business Process Management For Contractors, Winning Teams

The Value Of Client Happiness And Ways To Keep Your Clients Happy

Posted by Sharie DeHart on Fri, Aug 05, 2022

Construction business owners know that to find a loyal client base, they must stand out from their competitors. One of the best and easiest ways to do that is to have outstanding customer service. How you treat your customers reflects your entire business. People think positively about companies that treat their customers and clients well. 
 
Unfortunately, many small construction business owners focus much on their products and services, with customer service remaining an afterthought. 
 
Take time to learn more about your customers.
 
 
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Topics: Give Your Customers And Clients What They Want, High Profit Repeat Construction Clients, Business Process Management For Contractors, Winning Teams

How To Get More Repeat Construction Business And Multiply Profits

Posted by Randal DeHart on Tue, Jun 05, 2012

Give Your Customers And Clients Whatever They Want, Not What You Want!

Are You Ready To Wake Up - To a swollen river of cash flow or continue sleeping on the hard mattress of regret under the cold blanket of lost opportunity?

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Topics: Give Your Customers And Clients What They Want

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