Construction Company Bookkeeping For Contractors All Across The USA Including Alaska And Hawaii

The Secrets To Stellar Client Service In The Construction Industry

Posted by Sharie DeHart on Fri, Mar 15, 2024

Customer service is the heartbeat of any successful business. The unsung hero transforms a potential disaster into an opportunity and a mere transaction into a lifelong relationship. In the narrative of customer loyalty and retention, service is the protagonist.

Your approach to customer service has the power to attract and retain clients. As a construction business owner, client service is critical to your company's success. It is essential to understand what your clients want and how you can provide the best service possible to meet their needs.

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Topics: Give Your Customers And Clients What They Want, High Profit Repeat Construction Clients, Customers Vs. Clients, Secrets Of Highly Successful Contractors

Construction Company Marketing - Leads, Customers, And Clients

Posted by Sharie DeHart on Fri, Jul 26, 2019

It takes work to make the phone ring. It takes even more work to increase the sales ticket. Customers are looking for a contractor to do a little work. If you offer three options, do you find customers usually choose the middle option?

When trying someone new, they may go with a "Low Risk" by prepaying for services on a "Deal" on a contractor lead generation service. The deal allows them to set a "budget." It allows them to try you out before mentioning any additional details. Have you ever heard anything like this from a prospect: "Hello Contractor, I had nothing better to do this week, so I filled out your form and called you on the phone to ask you come to my house and while I act your tour guide because I am thinking of having some work done."? Not likely.

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Topics: Construction Marketing, Customers Vs. Clients, Clients, Inbound Marketing For Contractors, offline marketing for contractors