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A Contractor's Guide To Dealing With Customers Who Refuse To Pay

Posted by Sharie DeHart on Fri, Nov 20, 2020

All construction contractors have experienced bad debt's financial pain, which is defined as a customer who refuses to pay no matter what you do.
 
I've been there before, and it will probably happen again in the future. Owning and operating any business, including accounting, means sometimes you provide goods and services and not get paid.
 
When you sat for an exam or a school test and knew the material forwards and backward, it was fast and easy. The exams and tests for the classes you struggled with were the opposite.
 
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Topics: Construction Accounting, Customers, Contractor Challenges, Contractor, payment issues

Contractor Clients' Four Critical Words That Leads To Change Orders

Posted by Sharie DeHart on Fri, Sep 18, 2020

Are you sick and tired of customers continually changing stuff on you and creating delays or extra work?

Is your customer leaving you "love notes" regarding minor changes they would like to make on the counter or someplace you can easily find them when you first arrive in the morning? Or the never-ending chain of emails. Or greeting you with "I/we thought we would like to have...."

Do these notes, emails, or greetings send you into a mental or alone verbal rant about why they can't leave you alone to get your work done?

Are you concerned they expect you to do the additional work for FREE, NO CHARGE, NA-DA, ZIP, ZERO?

You needed to be compensated for your time and your crew's time, and you need to do it right away.

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Topics: Construction Profits, Construction Accounting, Profitable Leads For Contractors, Change Order, Customers, Contractor, Contractor Tips, Contractor Operating Tips

Contractors, Know What You're Good At And Generate More Leads

Posted by Sharie DeHart on Fri, Aug 14, 2020

The pressures of owning and operating a construction company can be, at times, almost unbearable. Unlike any other business, there's no "one size fits all" solution in your toolbox to fix your dilemma.

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Topics: Construction Profits, Construction Accounting, Profitable Leads For Contractors, Customers, Contractor, Contractor Tips, Contractor Operating Tips, SWOT Analysis

Five Ways To Increase Your Construction Business Profit

Posted by Sharie DeHart on Fri, Aug 07, 2020

First, we always ask our clients to decide what they want from their construction company. Do you want to get rid of the boss? Do you want to work in a more structured environment? Are you sick and tired of working for the boss's son or daughter? Do you want to make much money? Do you wish to make enough money to pay the bills and enjoy a vacation now and then? There are no wrong answers, whatever is right for you is the correct answer; however, you need a reason to do it otherwise when the going gets tough, and it will, you will either win or lose depending on your purpose. With a big enough reason, you will find a way to win.
 
For many small construction companies, the best way to improve profitability is to increase turnover, as there's no limit to sales, but there is a limit to how much you can reduce your costs.
 
Let's look at how you can focus on each of the five ways in our profit increase calculator to achieve your goal of improving profits.
 
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Topics: Construction Profits, Construction Accounting, Profitable Leads For Contractors, Customers, Contractor, Contractor Tips, Contractor Operating Tips

Troublesome Customers Every Contractor Should Learn To Recognize And Deal With

Posted by Sharie DeHart on Fri, Jul 24, 2020

Customers are disloyal price buyers who purchase commodities and services with cost as their primary consideration. Clients are loyal value buyers who purchase goods and services with suitability as their primary consideration.
 
Every businessperson knows that customers and clients are not created equal. Clients are loyal, while customers will stray if they're offered a slightly lower price elsewhere. Some customers are demanding, while clients only call when they wish to hire you right away.
 
Every business must deal with a variety of customers and clients. But there are certain types of customers who do more harm than good to your construction business - they drain your resources while adding little to your revenue. 
 
 
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Topics: Construction Accounting, Clients or Customers, Customers, Contractor, Contractor Tips, Contractor Operating Tips

Do You Want Customers Or Clients For Your Construction Business?

Posted by Randal DeHart on Fri, Jun 01, 2012

Customers - Are disloyal price buyers who purchase commodities and services with cost as their primary consideration.

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Topics: Clients or Customers, Customers Vs. Clients, Customers, Clients

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